By commissioning a portrait by Sheila Gilday through pixelsandspark.com you are hereby agreeing to the terms and conditions outlined in this agreement.
- The Portrait Order Process
- Payment
- Customer Supplied Photos
- Portrait Changes
- Refund Policy
- Portrait Completion Time Line
The Portrait Order Process
- Submit Order. The pet(s) commissioned will be the subject of an Illustration produced by Pixels and Spark, and that the image will be the artist’s interpretation of the subject based on the pictures and information provided by the customer.
- Submit Photo References. The customer will supply the photo(s) of the pets that will
be used for the portrait along with as much detail as possible about what they want their portrait to look like. - Review Estimate and Submit Deposit. The artist (Sheila Gilday) will review all your information (details provided, photo references, and type of portrait requested) and send an estimate with any creative suggestions and an invoice for a deposit for that work. The deposit invoice must be paid before any work begins.
- Confirm Order and Approve Painting. If a digital illustration proof option is chosen, the artist (Sheila Gilday) will create a digital proof of the illustration for the customer to review, suggest changes and approve. All design changes should be made at this point. Reasonable alterations will be made. Drastic changes may incur an additional fee of $25 each proof.
- Final Payment and Delivery/Pickup. Once the customer’s final payment is received and verified, the artwork is ready for Pickup/Delivery. We have multiple locations that we can arrange local pickup in Ulster County, OR the painting can be insured and shipped. UPS Ground is used for shipping. Additional fees may be required if the customer chooses to use another shipping method. Without limitation, Pixels and Spark Art holds the full and complete copyright and reproduction right to copy, exhibit, publish, display, or distribute copies of the illustration. The customer will not use the image of the illustration except for individual use without written permission from Pixels and Spark Art.
Payment
Payments can be made online with a credit card, Venmo, or through the mail by money order. If the balance of the amount owed is not paid upon completion of the portrait, the portrait will not be shipped and the payment will be retained by the artist to help recover costs incurred for supplies and time spent by the artist.
Customer Supplied Photos
It is the responsibility of the customer to supply any photographs or other materials that will be used as references for the portrait. These reference materials can be sent to the artist by sending them as attachments to the online form or by email. The customer authorizes Pixels and Spark all rights to the photography sent.
Portrait Changes
Although it is possible to make changes to an illustration at any time, and some changes are a normal part of the process, if a customer initiated change involves duplicating the efforts of the artist after the customer has already approved the artist to advance, there will be additional charges. These types of changes could include layout, size, canvas, theme, style, material, design and major color changes. In most cases these charges will be no less than $25.00 and no more than $100.00 depending on the extent of the change.
Refund Policy
If at any time during the first phase of The Portrait Process, you decide, for any reason, that you are not happy with the results you are getting, you may request a full refund of all money paid, no questions asked. If at any time later in the portrait process you decide that you are not happy with the results you are getting you may still request a refund, but some funds will be deducted from the refund to help recover costs incurred and time lost by the artist. Once you receive your finished portrait, it is not returnable and you will not receive a refund of payment.
Portrait Completion Time Line
The time line for the completion of a portrait can vary greatly depending on several factors, such as the size, whether a custom background/frame is required, how many changes are requested by the customer, time spent waiting for approvals and payments from customers, etc. Because of these factors, the artist cannot be held to any specific time line. If however, there are no delays on the customers end, such as waiting for payments or approvals, or excessive changes to the portrait, most portraits should be finished and ready to be delivered within 7-10 days of receiving all customer supplied reference materials as discussed in Customer Supplied Photos.